H2H, HUMAN TO HUMAN
From this perspective, eGlue immediately went beyond the B2B approach (Business to Business) and B2C (Business to Consumer) to a distinctive and integrated solution that we call H2H (Human to Human): we prefer to consult and listen to people rather than examine problems, the response to their needs is a natural consequence of that.
When talking H2H, we are no longer addressing the company or the consumer but the individual person.
CUSTOMER COMMUNICATION MANAGEMENT
eGlue is an organisation of goods and human capital directed at client satisfaction, through the production of goods, the distribution of services and the creation of customer communication management solutions, which in eGlue means, above all, alignment with the client, understanding the context, the ability to improve the routine and interpret the feedback.
Our governance begins and ends by putting people at the centre. eGlue believes that clients, officials, employees, collaborators, administrators, owners are not abstract roles but real people, with needs, values, desires, fears and hopes. These are the aspects eGlue considers when it produces services and solutions, and it produces them made-to-measure, truly tailor-made: because people are all different but must all be satisfied through the possibility of achieving their objectives, personal over and above professional.
eGlue’s planning responds so precisely to requirements that it can be defined as “customer-centric”. We do not see roles, we see people, a team of collaborators with their different roles and specialisms working together towards the same goal, the achievement of the objectives requested by other people, that is, the clients. More than corporate strategic plans, in eGlue we are interested in projects of life and individual wellbeing. In the company, but not only there: working better means living better.